Sense-making

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Dr. Michele Williams

Sensemaking: The Overlooked Key to Leading through Chaos

Sensemaking involves pulling together disparate views to create a plausible understanding—a map—of the complexity around us, then testing the map so as to be able to refine it or, if necessary, abandon it and start anew. It allows us to understand a shifting world so as to be able to act effectively in it.

— Deborah Ancona, Michele Williams & Gisela Gerlach. The Overlooked Key to Leading through Chaos.
MIT Sloan Management Review, (FALL 2020)

What is your LEADERSHIP superpower: The Leading through Chaos Quiz

Let’s find out which leadership strength reflects how you lead through chaos. 

Restoring Trust: Using Sensemaking to Maintain and Rebuild Trust

Are you striving to be a consistent and trustworthy leader but your organization sends conflicting messages and competing demands that sometimes feel like it has “multiple personalities”?